The pandemic’s impact on customer service

Inflation, pressure to hold down expenses, the ability to staff for operations, and supply chain issues appear to be concerned that will weigh heavy as we head into 2022. These issues jeopardize customer service and any organization’s heart and soul for businesses. The quit rate—a measure of monthly reduction in employment—is at an all-time high.

Staffing issues are hurting customer service. Lumber, furniture, and goods from overseas are all delayed and challenged. Restaurant hours, lack flights, and hotel housekeeping have had a tremendous impact. With all the other opportunities available, with almost everyone hiring, people are free to jump around without much care about their current role or position.

BusinessInsider.com reported a recent poll of restaurant workers from earlier this year noted eight in 10 said that they had experienced hostile behavior from customers. Are we destined for a new normal where we are forced to lower expectations? Or, are businesses going to double down to ensure stellar service, using that as a way to stand out?

Given these issues impacting customer service, what can help to right the ship when it comes to continuing to offer customers high-quality service? Employers and consumers want more products and services from fewer touchpoints. Less staff means less time, so bundling more benefits from a limited number of vendors makes sense. Paying attention to costs, offering support services to employees, and looking for new ways to thrive in a post-Covid world will go a long way in preparing for a sound future.

#remotestaffing #customerservice #teamcadre #customerservicenews #staffingnews #bilingualstaffing